Returns & Refunds Policy

At Slumber Bliss, we hope you love your purchase. However, if something isn't quite right, we're here to help.

1. Returns

You have 14 days from the date you receive your order to notify us that you wish to cancel or return an eligible item.

Once you have notified us, you have a further 14 days to send your items back.

Items should be returned in good condition and in their original packaging where possible.

For health and hygiene reasons, certain products supplied with a protective seal may not be eligible for return once that seal has been broken, unless they are faulty or not as described.

This does not affect your statutory consumer rights.

2. How to Return an Item

To request a return, please email customerservice@slumberbliss.co.uk with your order number and details of the item you wish to return.

Our customer service team will provide you with the appropriate return address and instructions.

Please ensure that:

• Your items are packaged securely to prevent damage during transit.

• You retain proof of postage until your return has been processed.

• Your return is sent within 14 days of notifying us of your cancellation.

We recommend using a tracked delivery service for your peace of mind.

3. Refunds

Once your returned item has been received, we will inspect it where appropriate and confirm your refund.

Where your statutory cancellation rights apply, your refund will be issued to your original payment method within 14 days of receiving your returned item or receiving proof that it has been sent back, whichever is earlier.

Please note that your bank or payment provider may take additional time to reflect the refund in your account.

4. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us at customerservice@slumberbliss.co.uk.

Please include your order number and a brief description of the issue. Photographs may also help us resolve your enquiry more quickly.

We will review your request and arrange an appropriate solution in accordance with your statutory consumer rights.

5. Your Statutory Rights

Nothing in this Returns & Refunds Policy affects your statutory consumer rights under applicable UK consumer protection laws.

6. Contact Us

If you have any questions about returns or refunds, please contact our customer service team.

Email: customerservice@slumberbliss.co.uk

Website: Slumber Bliss

We are always happy to help make your shopping experience as smooth as possible.